Kathryn Morgan
Leading HR Optimization for Enhanced Organizational Performance
- Role
- Employee Experience Consultant at CDW
- Location
- Crown Point, IN, US
- LinkedIn followers
- 500 followers
About Kathryn Morgan
Seasoned HR professional dedicated to leading HR optimization initiatives and delivering…
Experience
Employee Experience Consultant
Aug 2024 — Present · US
Co-led a cross-functional initiative with IT and HRIS teams to implement Workday functionality that enforced contractor offboarding tasks—enhancing data integrity and mitigating security risks.Revamped the contractor onboarding knowledge base, streamlining content and improving self-service access, which reduced HR case volume and improved leader experience.Simplified the onboarding request form by eliminating redundancies and adding built-in guidance, improving process efficiency and reducing errors with rehires.Designed and launched BrainShark training to educate leaders on contractor types and onboarding procedures, boosting process accuracy across the organization.Manage Leave of Absence administration and onboarding processes for employees and contractors in Workday.Optimize Workday business processes, including reporting, supervisory orgs, onboarding, transfers, and position management.Analyze ServiceNow case data to identify KPIs and recommend onboarding process enhancements.Identify and implement improvements to HR processes and documentation to support self-service capabilities.Act as an internal HR advisor supporting all stages of the employee lifecycle.Respond to employee inquiries via ServiceNow, ensuring resolution within defined SLAs.Categorize and log HR inquiries accurately per established procedures.Conduct research and partner with SMEs to resolve complex HR cases.Leverage existing knowledge base articles to guide employees through HR systems and transactions.Create new knowledge base articles, training modules and process guides based on learning gaps.Provide guidance on HR processes including onboarding, offboarding, payroll, benefits, leaves, and employment verifications.Collaborate with HR teams to enhance coworker experience and improve operational efficiency.Earned Six Sigma White Belt Certification (July 2025)
Skills
- Leadership
- Social Media
- Writing
- International Travel
- Communication
- Public Relations
- Organization Skills
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