Kathryn Glover

Experience

1. Client Services Manager

   SPECTRAFORCE

   Sep 2012 — Present · Raleigh-Durham, NC, US

   SPECTRAFORCE is an award winning global staffing, IT services and consulting company that specializes in providing top talent and solutions for clients throughout North America and India. We pride ourselves on our partnership with our clients, MSP/VMS providers, and our employees, who have enabled us to continually be ranked as a Top Supplier in the 75+ different clients we support-Responsible for performance and management of one or more smaller Fortune size clients for myself and Client Services Associates managed-Manage interview process and gather information for guiding recruiters-Generate news leads/business/channels at onsite client engagement level-Build and maintain relationships with appropriate client stakeholders, such as VMS/MSP/VMO team, talent acquisition and Client hiring managers-Manage onsite interview coordination, process, and supporting documents-Has served as an onsite SPECTRAFORCE representative at large client sites to assist in Employee relations; documentation updates; touch point for contractors; iterview coordination; and serve as an escalation point when needed-Monitor account performance against client SLAs-Prepare candidates for interview-Adheres to employment policies for on boarding candidates-Assists candidates and clients with daily inquiries-Retrieve feedback on existing consultants, submittals, and interviews-Quality check resumes to ensure skill matching and top talent-Maintain high work ethics and standards throughout team.

Education

• William Peace University (formerly Peace College)

  B.A., Psychology

  2007 — 2012

Skills

• Account Management
• Onboarding
• Management
• Goal Setting
• Databases
• Interviews
• Employee Relations
• Talent Acquisition
• Recruiting
• Training
• Microsoft Excel
• Team Leadership
• Problem Solving
• Applicant Tracking Systems
• Human Resources
• Research
• Powerpoint
• Active Listening