Kathryn Epworth
Operations Manager @Mums In Need
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WORK HISTORY
Operations Manager @Mums In Need
Sheffield, GB
Mums In Need provide a variety of support services for mums in Sheffield and the surrounding areas who are suffering post-separation abuse and coercive control after separation from an abusive partner- Line manages a team of six staff, including task delegation, support, supervision, mentoring and appraisals- Provides direct support to the CEO, enabling efficient delivery of the charity’s priorities and ensuring the business operations are conducted in a timely and cost-effective manner- First point of contact for internal and external stakeholders, efficiently and consistently dealing with varied enquiries- Key individual in the creation and development of people-centered policies, procedures, and administrative SOPs- Effective calendar management, maintaining maximisation of time and focusing on key priorities- Management of the charity’s HR functions using HR Breathe CMS, including maintenance of up-to-date personnel records, calculating pro-rata annual leave and bank holiday allowance, and approving annual leave ensuring all areas of the service delivery are always covered- Instrumental in the recruitment of staff, trustees and volunteers, ensuring adherence to equality, diversity, inclusion, accessibility and fairness- Ensuring the charity’s internal and external activities comply with safeguarding, confidentiality and GDPR.
EDUCATION
CIM | The Chartered Institute of Marketing
Certificate in Marketing
University of East London
BA (Hons) Media Studies 2:1, Mass Communication/Media Studies
ABOUT KATHRYN EPWORTH
A highly experienced, reliable and capable professional with a strong background in operations management, administration and marketing, complemented by experience spanning advertising, account management and business ownership.As a process-driven, solution-focused operations manager, I am adept at consistently effectively navigating complex organisational and service delivery challenges with tact, discretion and sensitivity.My proven success in remote work demonstrates high self-motivation, disciplined focus, and excellent organisational skills, including efficient time management and effective prioritisation of a demanding workload. I bring meticulous attention to detail and the critical ability to successfully drive multiple projects under pressure and to tight deadlines, maintaining a resilient and enthusiastic approach.
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