Kathryn Simons-Porter
Founder @Flourish Business Consulting
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WORK HISTORY
Founder @Flourish Business Consulting
I work with mid-sized organisations, particularly those with contact centres, who are lookingto introduce AI but are unsure where to start — and want to avoid negative impact on theirpeople and customer experience.Many of the organisations I support are: Unsure how to introduce AI into their customer journey Concerned about the impact on morale, attrition and culture Looking to improve CX while reducing operational costI help organisations implement AI in a way that improves performance while protecting bothemployee experience and customer relationships.At Flourish, our work focuses on three key areas: People Process TechnologyThis ensures AI is introduced in a way that is practical, sustainable and aligned with businessgoals.Our structured approach includes:1. Discovery2. Diagnosis & Design3. Planning & Prioritisation4. Implementation5. Embed, Scale and ImproveThe results: Improved customer satisfaction and reduced churn Lower attrition and sickness Reduced operational costs and faster time to valueWith 30 years experience across customer experience, contact centres and transformation, I bring both strategic insight and hands-on delivery.My background includes working with global vendors across CCaaS, CRM and workforcetechnologies, alongside certifications in Customer Experience and Emotional Intelligence.If you’re looking to introduce AI in a way that works for your business, your people and yourcustomers, feel free to connect or message me.Call me on 07•••••••68 or email me k••••••••@flourishbusinessconsulting.co.uk to discuss your needs.
EDUCATION
The University of Sheffield
Public Sector Management
University of Leeds
Business Management MBA, MBA
ABOUT KATHRYN SIMONS-PORTER
I Typically Work With: Innovative, forward thinking companies of 20-500 employees Contact Centre teams of roughly 15 + agents Companies wanting to deploy AI but are nervous around the impact on their people, customers and compliance Your current Bot containment isn\'t as anticipatedWhat I Can Do For You: I help you introduce AI in a way that works for your customers, your employees and your bottom line.• AI functional & emotional adoption• Architect a winning Customer strategy• Go-To-Market: Ensuring your marketing lands, across all channels• Sales: applying proven methodologies• Culture: building resilience, gaining trust & confidence in the future• Tech: choosing the right technology partner. What Are The Outcomes? A highly performing & engaged workforce Increased Customer Satisfaction Higher Revenue Lowered Operational costWhy me? I have 30 years experience in Customer & Employee Experience I have worked for some of the world leading CX Vendors I have guided many well known brands on their Transformation projects I have enabled hundreds of sales people around the world, helping them to focus on value selling I have co-authored a world best selling book on AI and EQ in the workplace I have spoken at many, MANY events and on podcasts over the years I have been selected from 700 women as one of Santander\'s top female leaders 2026How To Work With Me: ½ & full day workshops Keynotes Consulting over a 1-6 months Fractional, embedded into your org for a 6-12 month termIf you’re looking to introduce AI in a way that works for your business, your people, yourcustomers and is commercially viable, feel free to connect or message me.You can reach me on +44••••••••68 or k••••••••@flourishbusinessconsulting.co.uk
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