Kathryn Robinson

WORK HISTORY

EDUCATION

ABOUT KATHRYN ROBINSON

I am a senior travel industry leader with over 20 years’ experience, including more than 10 years in senior and executive management roles, specialising in sales leadership, service excellence, and commercial performance across both luxury and mainstream travel sectors.Currently, I am Head of Sales & Service for ITC Luxury Brands, where I lead national sales and service teams responsible for driving growth, brand positioning, and exceptional customer experience across a portfolio of high-end travel brands. My role is highly strategic, combining commercial leadership with people development, operational oversight, and strong supplier partnerships. I work closely with premium hotel and resort partners and have developed deep knowledge of luxury product, distribution, and customer expectations within this space.Prior to this, I held senior leadership roles within ITC Travel Group and spent 17 years with Flight Centre Travel Group, progressing through General Manager and Senior Manager positions to Regional Operations Manager, where I led 20 stores and over 100 people across the UK and Ireland. During this time, I delivered significant improvements in sales growth, profitability, engagement, and retention, consistently building high-performing, values-led teams.My strengths lie in: • Sales and service leadership • Commercial strategy and growth • Luxury travel and tour operating • Team development and performance management • Stakeholder and supplier relationship management • Change leadership and operational excellenceI am passionate about building engaged teams, nurturing long-term partnerships, and delivering results that balance commercial success with outstanding customer experience.