Katie Prichard
Customer Champion and Cross-Functional Leader Delivering Rapid Growth by Designing and Implementing Systems that Build High Impact Teams to Scale Repeatable Successes and Maximize Customer Satisfaction
- Role
- Senior Director of Customer Success at CareXM
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Katie Prichard
I build and scale customer success capabilities for healthcare technology companies. My experience includes rapid-growth organizations, VC backed startups, and publicly traded companies. This includes serving as an individual contributor, a leader of account management teams, and as part of the executive team. I have led 1 - 500 direct and indirect reports with revenue impact up to $35M. In each capacity, I champion the customer to fuel rapid, scalable growth while navigating changing priorities and regulatory requirements. My drive to succeed is fueled by my passion to deliver high-quality experiences for our customers. I do this with a depth and breadth of healthcare industry knowledge and commitment to cultivating genuine relationships with people. I also seek to understand the needs of our customers, my team, and our leadership to orchestrate deals and strategies that maximize mutually beneficial outcomes. In turn, I regularly serve as the trusted partner who connects the geographically dispersed teams in matrixed environments to achieve results under tight timelines. Some of my professional achievements include: • Generated $225k ARR from new telephony product launch after successful pilot with customer. • 3x designed and implemented KPI for customer success and account management teams. • Slashed churn by 50% by merging 3 distinct teams in the contact center and providing cross-training. • Seized double digit growth in product renewal retention and account growth for multiple consecutive years as leader of customer-facing teams. • Slashed onboarding time by 33% by building better onboarding and implementation programs to standardize the customer experience in partnership with Delivery Leadership.
Experience
Senior Director of Customer Success
Apr 2023 — Present · Nashville, TN, US
Education
University of Dayton
Bachelor’s Degree, PSYCHOLOGY
Skills
- Salesforce.com
- Direct Sales
- Sales Operations
- Customer Retention
- Customer Service
- Customer Experience
- Selling
- Customer Relations
- Leadership
- Social Media Marketing
- Negotiation
- Customer Relationship Management (Crm)
- Consultative Selling
- Business Strategy
- Sales
- Software as a Service (Saas)
- Healthcare
- Business Development
- Teamwork
- Solution Selling
- Cold Calling
- Strategy
- Customer Satisfaction
- New Business Development
- Sales Management
- Marketing
- Marketing Strategy
- Sales Process
- Account Management
- Online Marketing
- Social Media
- Management
- Lead Generation
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.