Kathryn Mettey
Customer Success at ServiceNow | Digital Transformation | Value Creation | AI Strategy
- Role
- Senior Customer Success Manager at ServiceNow
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Kathryn Mettey
Kathryn is a highly skilled Senior Customer Success professional. She excels in building strong, lasting relationships with clients, acting as their trusted advisor while ensuring their business objectives are being met. She focuses on supporting the strategic vision for her clients and advising on solutions to help support customers reach their organization objectives.
Experience
Senior Customer Success Manager
Dec 2025 — Present
As a Sr CSM, I help my customers achieve their business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. I also bring ServiceNow\'s best practices, innovations, and capabilities to help my customers achieve their goals.
Education
SUNY New Paltz
Bachelor of Arts, International Relations and French
UBFC - Université Bourgogne-Franche-Comté
Certificate, French Language and Literature
University of Connecticut School of Business
Master of Business Administration - MBA
Skills
- Management
- Leadership
- Human Resources
- Business Development
- French
- Social Media
- Sales
- Crm
- Building Relationships
- Training
- Hyperion Epm
- Business Intelligence Tools
- Salesforce.com
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