Kathryn Manfredonia Corgan

About Kathryn Manfredonia Corgan

I am the dynamic, highly proactive, results-driven Head of Global Operations for the Google Cloud Advanced Solutions Lab. Central to managing the operational, client-facing and strategic elements of this top-tier enablement/professional advisory program, I oversee the complete customer engagement journey, from initial discovery and scoping to post-delivery marketing efforts, ensuring seamless, high-value engagements that deliver tangible business outcomes for our most strategic customers.My core function is to spearhead strategic operations and comprehensive program management for ASL global initiatives, orchestrating in-person enablement and managing complex logistics and vendor compliance across the Americas, Asia and Europe. This includes managing the program lifecycle while continuously seeking to improve and streamline internal processes for max efficiency and an outstanding customer experience. I\'m responsible for driving business expansion, revenue, and consumption through pipe acceleration, active sales mgmt, and innovative demand gen resulting in a significant 25.7% YOY rev growth in \'25 and a high-impact CSAT of 97%, overwhelmingly exceeding targets. Recognized by peers for having a \"contagiously positive impact\" I transform potentially difficult situations into successful client engagements. I strategize with account teams to advance high-priority deals and proactively identify new opportunities within existing and prospective accounts. As a key primary point of contact, I manage client expectations, facilitate discovery sessions with engineers and SMEs, and maintain strong alignment with internal and external stakeholders. A significant part of my role is leading customer advocacy, which involves building and maintaining a robust customer ref program and driving marketing initiatives that validate Google Cloud\'s leadership.Previous Experience and Impact (Highlights): Executive Summit Series: Received CA\'s “Above and Beyond” award for the launch, planning and execution of the Rewrite™ Salon Series. These CEO-led executive summits, leveraged high-visibility media partnerships with Wired Magazine and The Financial Times for content, strategy, and branding, and were heralded as the archetype for future C-suite company events, while collectively realizing $13M in pipe growth. Recognized with CA\'s “Above and Beyond” award for producing and executing a multi-year conference for C-suite LATAM clients that contributed $10M in product NCV; CSAT:100% rated the events as the best/one of the best they had attended.

Experience

1. Head of Global Operations, Advanced Solutions Lab for Ai & Machine Learning, Google Cloud Consulting

   Google

   Nov 2020 — Present · New York, NY, US

   I hold a strategic role leading the ASL\'s core operational and client-facing functions, while co-leading global business development efforts. This ensures the successful, global delivery of top-tier AI/ML enablement engagements and experiences for our most strategic customers worldwide: & : Spearhead end-to-end program management for ASL initiatives, overseeing the customer journey from discovery and onboarding to logistics, scheduling, and process optimization to enhance efficiency and the overall customer experience. & : Serve as the primary or key secondary contact for customers. I facilitate sessions and align expectations with executive customer stakeholders and subject matter experts. Crucially, I establish strong, strategic partnerships with both external and internal stakeholders to ensure seamless program management and delivery. & : Collaborate with account teams to strategize and accelerate high-priority deals. I actively manage and qualify the sales pipeline for ASL opportunities to drive revenue and consumption, and proactively identify and pitch new offerings to expand our market footprint. & : Develop and expand a robust customer reference program. This includes harvesting success stories, managing content creation, and securing necessary customer approvals. These efforts solidify Google Cloud\'s leadership and drive awareness. & : Orchestrate global in-person enablement service delivery. This complex effort involves negotiating agreements with vendor suppliers across AMER, APAC, and EMEA, adapting to unique regional requirements, and managing multi-stakeholder collaborations.

Education

• University at Albany

  Bachelor's degree, English, History