Kathryn Fonner
Senior Account Manager @MetLife
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WORK HISTORY
Senior Account Manager @MetLife
Pittsburgh, PA, US
Serving brokers and clients in partnership in the North Region (Western PA, Ohio, West Virginia).
EDUCATION
H. John Heinz III College - School of Public Policy and Management
Master of Science, Public Administration
Robert Morris University
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT KATHRYN FONNER
I am a driven leader with experience spanning across account management, customer success, operational excellence, and strategic transformation. I have a track record of driving measurable results through data-driven decision-making, change leadership, and cross-functional collaboration.A quote that resonates with me is \"I’m a great believer in luck, and I find the harder I work, the more I have of it.\" – Thomas Jefferson. Growing up in a blue-collar family, I learned early that dedication, grit, and delivering results are what truly matter. These values have shaped my leadership style—one that emphasizes accountability, resilience, and finding solutions that drive meaningful outcomes. In my free time you may find me with my two Vizslas, running or training for an endurance event and enjoying anything outdoors! Some of my key strengths include: Customer Success & Relationship Management: Building trusted partnerships, anticipating client needs, and delivering proactive solutions that drive retention, loyalty, and long-term growth. Bridging Strategy & Execution: Translating high-level vision into actionable steps that generate meaningful impact. Empowering Teams: Inspiring high-performing teams through mentorship, development, and coaching. Driving Impact: Delivering operational savings, accelerating revenue growth, and enhancing customer loyalty through strategic innovation and operational excellence.Let\'s connect to discuss how I can help your organization achieve its objectives.
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