Kathryn Flores
Manager, Patient Financial Services @NorthBay Health
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WORK HISTORY
Manager, Patient Financial Services @NorthBay Health
US
As Manager of Patient Financial Services, I lead teams in optimizing billing, insurance verification, and financial assistance processes to enhance the patient experience and improve revenue cycle efficiency. With expertise in insurance, collections, and patient account management, I focus on streamlining operations, ensuring compliance, and reducing financial barriers for patients. I’m committed to fostering high-performing teams that deliver compassionate, efficient service while driving financial outcomes and patient satisfaction.
EDUCATION
University of Phoenix
Bachelor of Science (BS), Human Services
ABOUT KATHRYN FLORES
With over 18 years of experience in revenue cycle management, I lead NorthBay Health\'s Patient Financial Services team to optimize billing, insurance verification, and financial assistance processes. Our team focuses on streamlining operations, ensuring compliance, and reducing financial barriers for patients while improving revenue cycle efficiency. My expertise lies in insurance, collections, patient account management, and regulatory compliance, enabling us to deliver compassionate, efficient service. At NorthBay Health, I am committed to fostering high-performing teams that prioritize patient satisfaction and financial outcomes. By enhancing workflows and ensuring quality assurance, we enable seamless billing, effective denials management, and accurate insurance verification processes. This collaborative approach ensures that complex medical billing challenges are addressed efficiently, benefiting both patients and the organization.
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