Kathryn Cook
Global Customer Experience Strategy Manager @Freshworks
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2025 — Present
Global Customer Experience Strategy Manager @Freshworks
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EDUCATION
1995 — 1999
University of Liverpool
BA, English and French
SKILLS
Customer ServiceCustomer ExperienceProcess ImprovementProcess CreationBuilding RelationshipsTraining DeliveryComplaint ManagementComplaint InvestigationsSocial MediaAccount ManagementCustomer SatisfactionProject ManagementBusiness Process ImprovementTrainingTeam LeadershipCall CentersService DeliveryCoachingMarketing CommunicationsCustomer Relationship Management (Crm)Team ManagementB2bSalesCrmManagementOutsourcingBusiness Development
ABOUT KATHRYN COOK
Customer-focussed service management professional with experience across multiple industry sectors. I have a proven record of building and maintaining strong commercial and operational relationships, improving business processes and managing projects to target.
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