Kathryn Cannon

About Kathryn Cannon

I thrive while building and connecting teams, systems, experiences, and trust. As the Director of Customer Experience - AZEK at James Hardie, I lead with purpose, clarity, and curiosity to transform complex challenges into customer-centric solutions.I focus on balancing people and process, blending data-driven insights with a human-first approach, with AI as a partner that enhances (and never replaces) human connection. Whether I’m optimizing contact center operations, refining survey strategy, or designing journeys that turn first-time buyers into brand advocates, I focus on what truly matters: meaningful connections and measurable impact.From enhancing digital experiences to reimagining post-sale support, I’m passionate about elevating CX as not just a service function, but a strategic driver that delivers for the business.

Experience

1. Director, Azek Customer Experience

   James Hardie

   Jul 2024 — Present · Chicago, IL, US

   Lead the Customer Experience functions for the TimberTech, AZEK Exteriors and VERSATEX brands, including the inbound Contact Center, Retail Support, Retail Development and Homeowner-focused outbound Sales teams. We are setting the industry standard for customer experience by delivering exceptional, personalized conversations and service that simplify the consumer journey, empower customers, inspire loyalty, and affirm our brands as customers\' first and only choice for all aspects of outdoor living.

Education

• Illinois Wesleyan University

  Bachelor of Arts, English Literature and Hispanic Studies

  2010 — 2014

• William Fremd High School

  High School Diploma

  2006 — 2010

Skills

• Microsoft Word
• Creative Problem Solving
• English
• Braintree
• Event Planning
• Microsoft Office
• Research
• Facebook
• Spanish
• Public Speaking
• Customer Relationship Management (Crm)
• Powerpoint
• Microsoft Excel
• Organization
• Magento
• Jd Edwards
• Adobe Creative Suite
• Customer Service
• Zendesk
• Windows
• Marketing
• Community Outreach
• Tutoring
• Kount
• Social Media
• Quickbooks
• Meeting Planning
• Teaching
• Time Management