Kathryn Burnett
Welfare Operations Manager @Talktalk
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WORK HISTORY
Welfare Operations Manager @Talktalk
Salford, GB
Responsible for putting our customer\'s that need a little extra help and support to access all our products and services. Drive our Customer First Principles and work to deliver an outstanding service.
EDUCATION
Golborne Comprehensive
4 O’Levels (including Maths & English)
ABOUT KATHRYN BURNETT
Dynamic and results-oriented leader with a proven track record in customer experience, journey optimisation, and operational excellence. Skilled at driving transformation programmes that deliver measurable improvements in engagement, loyalty, and performance. Recognised for championing inclusive service strategies that meet the needs of both mainstream and vulnerable customers, while reducing cost-to-serve and improving first-time resolution. Adept at leveraging data-driven insights to shape decision-making, embed continuous improvement, and lead cross-functional teams to exceed organisational objectives. Committed to creating customer-centric solutions that align with business goals and deliver sustainable impact. CORE COMPETENCIES Accessibility Expertise & Regulatory Compliance Supporter Experience Strategy & Journey Mapping Operational Excellence & Continuous Improvement Leadership & Stakeholder Engagement Data-Driven Decision Making & Performance Analysis Digital Transformation & Process Optimisation
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