Kathrina Addison

About Kathrina Addison

Accomplished people leader with a proven track record in leading highly-effective teams that produce tremendous results. Highly emotionally intelligent, known for fostering safe environments, building strong relationships, taking action and delivering on commitments, and for attracting and retaining top-talent.

Experience

1. Director, Client Success - Premier

   Sap Concur

   Apr 2022 — Present

   The Premier Team is responsible for retaining and growing the largest clients in the SMB Business Unit.Promoted to Director in 2022Responsible for $37m+ in RUMAchieved 150% of annual customer retention goals and accelerated achievement of sales goalsOversees/spearheads numerous business initiatives from conception to execution that attribute to retention, sales, client satisfactionMonitors individual KPI performance and ongoing risk; provides support to coordinate necessary internal resources to mitigate risk and acts escalation point with internal and external stakeholdersRoutinely provides coaching and feedback; handles performance manage as necessaryFacilitated several high impact cross-functional workshop and enablement sessions, including planning, content creation, resource allocation, and deliveryPassionate for career development, helping several Client Success Managers achieve career progressions Completed several Leadership focused training, including Lead for Leaders, Lead 200, Lead SAP Teams to Great Results, Inclusive LeadershipInvolved in several projects that support D&I, including 2023 SMB D&I Advocate, Level Up Mentor (career mentoring for underrepresented groups, 2023 keynote speaker on International Women’s Day for the Business Women’s Network