Kathlyn T.
Client Support Specialist @Bold Integrated Payments
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WORK HISTORY
Client Support Specialist @Bold Integrated Payments
US
Diagnose and resolve live payment processing failures by identifying whether the source of the issue is related to the terminal, processor platform, gateway configuration, POS integration, or communication pathway.• Build, update, and maintain processor configuration files to support seamless merchant processing and efficient terminal deployment across standalone and integrated environments.• Program and deploy payment terminals including PAX and Dejavoo devices for standalone use or integrated POS environments, ensuring proper configuration and processor compatibility.• Configure merchant processing across multiple gateways and platforms including Datacap, Authorize.net, Accept Blue, TSYS Multipass, Datawire, RapidConnect, TransArmor, and additional processor networks.• Troubleshoot and support integrated environments by identifying communication problems between terminals, gateways, POS software, and middleware even when systems fall outside direct control.• Collaborate with developers, processors, POS companies, and integration partners to resolve configuration conflicts and determine the most technically appropriate solution for the processing environment.• Provide internal support to VersiTech, Tonic Support, and other internal teams by offering technical guidance, troubleshooting direction, and configuration clarity for complex scenarios.• Follow up with merchants, partners, and vendors to ensure solutions remain successful, processing remains stable, and next steps or configuration adjustments are understood.
EDUCATION
Brewton-Parker College
Bachelor of Business Administration (BBA), Business Administration and Management, General
Kennesaw State University
Master of Science - MS, Digital Finance Technologies
SKILLS
ABOUT KATHLYN T.
I am a fintech professional with a Master’s in Digital Finance Technology from Kennesaw State University one of the few programs of its kind in the nation, designed to bridge the gap between financial expertise and technological innovation. This advanced degree gave me a strong foundation in payment systems, compliance, blockchain fundamentals, financial analytics, and emerging fintech solutions, preparing me to operate at the intersection of business strategy and technical execution.My professional background spans payment technology, merchant services, digital assets, compliance, and financial operations. I have experience with payment terminal deployment and configuration (PAX, Dejavoo), gateway integration (Authorize.Net, Datacap, Accept Blue, TransArmor), API troubleshooting, PCI DSS compliance, fraud prevention, and client support. This blend of technical skills and industry knowledge enables me to deliver secure, efficient, and scalable financial technology solutions in fast-paced, regulated environments.While pursuing my graduate degree, I was actively involved in organizations that foster professional growth and industry connections, including the Georgia Fintech Academy, Coles Payment Club, and Women in Technology Club. These affiliations gave me valuable opportunities to collaborate with industry leaders, participate in knowledge-sharing events, and deepen my understanding of market trends and innovation in the fintech sector. I am passionate about using my expertise to help organizations navigate the evolving financial technology landscape and achieve lasting impact.I’m passionate about tackling challenges and creating impact across industries. Whether optimizing processes, improving client experiences, or exploring the potential of new technologies, I aim to bring a results-driven approach to every opportunity.
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