Kathleen Bean
Vice President, Customer Experience @Equinix
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WORK HISTORY
Vice President, Customer Experience @Equinix
CA
Enabling Equinix to deliver a truly differentiated Customer Experience through: CX vision & strategy, voice of customer programs, continuous customer process improvements, and CX initiatives across the company.
EDUCATION
Institute for European Studies, Vienna, Austria
International Business
Santa Clara University
BSC, Marketing
ABOUT KATHLEEN BEAN
Highly regarded and accomplished professional with over twenty years experience in transformational Program/Project Management for mid-size and large companies across industries. Expertise focused on Customer Experience, Voice of Customer/Partner/Employee, Customer Data Management, Business Intelligence, and Customer Relationship Management for Sales, Marketing, and Support organizations. Driven and goal-oriented with proven leadership skills combining personal integrity, accountability and professionalism into a management style that successfully drives change and delivers results across organizations. Specialties: ·Customer focused insights and action planning to protect & grow loyalty ·Program management, company-wide strategic and operational initiatives ·Demonstrated track record managing large scale, global, complex, end-to-end business and IT programs ·Data management: cleanup, governance, and on-going stewardship ·Outsourcing ·Mergers & acquisitions ·Problem solving and analytical skills ·Balanced business judgment with out of box thinking, research & integrity ·Process improvement analysis re-engineering ·Management of change across organizations
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