Kathleen Paola

Operations Manager at Salesforce

Role
Operations Manager at Salesforce
Location
Pittsburgh, PA, US
LinkedIn followers
500 followers

About Kathleen Paola

Enterprise Program and Project professional focused on planning, implementing, and optimizing strategic client and operations programs. Has 12 years of experience in cloud applications with heavy focus in Professional Services, Customer Success, and Systems/Tools. Has expertise in implementation, resource management, operations, sales, customer success, entrepreneurship / start ups, M&A, and Systems enhancements. Certified PMP and various Agile & Scrum certifications and trainings over the years. Loves building and leading high achieving, transformational teams. Looking forward to connecting with you!

Experience

  1. Operations Manager

    Salesforce

    Feb 2021 — Present · Pittsburgh, PA, US

    Operations Project Manager in M&A and Strategic Initiatives for the Systems & Tools team in CSG- Integrate acquisitions\' professional services teams- Identify and drive opportunities for enhancement systematically- Work with stakeholders to gather requirements, manage expectations, test, and support deployment of new tools and features- Cross-coordinate initiatives with other departments- Support scrum master when needed

Education

  • Purdue University Daniels School of Business

    B.S., Business Management, International Business and Spanish

    2006 — 2011

  • Universidad de Sevilla

    Spanish, Business Management, International Marketing, Diversity

    2010 — 2010

  • Penn State University

    Master's degree, Psychology of Leadership

Skills

  • Ruby on Rails
  • Account Management
  • Online Advertising
  • Product Marketing
  • Mobile Marketing
  • Customer Relations
  • Relationship Management
  • Entrepreneurship
  • Email Marketing
  • Social Marketing
  • Software Implementation
  • Adventure Travel
  • Sales Operations
  • Event Planning
  • Customer Service
  • Start-Ups
  • Market Research
  • User Acceptance Testing
  • Microsoft Office
  • Sales
  • Salesforce.com
  • Online Campaign Management
  • Project Management
  • Customer Relationship Management (Crm)
  • Digital Marketing
  • Lead Generation
  • Ruby
  • Saas
  • Online Marketing
  • Spanish
  • Teaching English as a Second Language
  • Product Development
  • Sales Management

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Kathleen Paola — Operations Manager at Salesforce in Pittsburgh, PA, US | Unifers