Kathleen McDonald Ganse
Program & Professional Services Leader | Driving SaaS Growth Through Strategic Partnerships, Service Delivery, and Customer Success
- Role
- Engagement Manager at Shopify
- Location
- Wilmington, DE, US
- LinkedIn followers
- 500 followers
About Kathleen McDonald Ganse
After more than 15+ years in business and technology leadership—including roles at Elastic, Medallia, SevOne and The DuPont Company—I’ve built a career at the intersection of technology, services, strategy, and customer outcomes.I specialize in helping enterprise clients maximize ROI on their technology investments by bridging sales, services, and operations. My experience spans:• Leading multimillion-dollar Professional Services sales and delivery.• Driving adoption of business processes and platforms that improve efficiency and utilization.• Partnering with executive leadership to design account strategies that scale customer success.Colleagues know me as a collaborative leader who thrives on solving complex problems, guiding cross-functional teams, and ensuring measurable results. I’m now looking to bring this blend of SaaS expertise and services leadership to a forward-thinking organization where I can drive customer impact and business growth.
Experience
Engagement Manager
Feb 2026 — Present
Education
Drexel University
BS, Information Systems
Skills
- Consulting
- Business Strategy
- Change Management
- Microsoft Project
- Professional Services
- Microsoft Office
- Enterprise Resource Planning (Erp)
- Customer Service
- Research
- New Business Development
- Information Technology
- Cross-Functional Team Leadership
- Fundraising
- Marketing Strategy
- Resource Management
- Integration
- Supply Chain
- Agile & Waterfall Methodologies
- Management Consulting
- Business Analysis
- Program Management
- Strategic Planning
- Agile Methodologies
- Team Building
- Management
- Budgets
- Project Management
- Microsoft Excel
- Salesforce.com
- Product Management
- Business Process
- Leadership
- Strategy
- Process Improvement
- Marketing
- Team Leadership
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