Kathleen Mason
Store Communications Specialist @Whole Foods Market
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WORK HISTORY
Store Communications Specialist @Whole Foods Market
Chicago, IL, US
Draft and execute email campaigns across various distribution groups covering North America and the U.K.• Vet all operational messaging and tasks to ensure they are relevant and accurate – content and task assignment.• Identify and monitor store messaging duplication opportunities and build control mechanisms to eliminate redundancies.• Ensure the store team workload governance structure is met and adhered to.• Write and proofread store communication messages/tasks and meet deadlines.• Actively coach authors.• Develop the content for and lead communication and workload training sessions.• Responsible for tracking future development items for the store communications tools.• Write and maintain store communications tool training materials – user guide and job aids.• Responsible for curating consolidated weekly store messaging tools.• Formulate recommendations and implement changes to streamline cross-functional team communication workflow or processes and improve messaging.• Facilitate feedback loops and create and synthesize surveys to actively solicit feedback from a wide range of stakeholders to inform the continual improvement of the store communication tools.• Monitor and develop store communication channels’ performance/analytics reporting.
EDUCATION
Stagen Leadership Academy
Foundational Leadership Course (FLC) Certificate
Marquette University
Bachelor of Science, Business Administration; Marketing, Supply Chain Management
SKILLS
ABOUT KATHLEEN MASON
In 2016, I created Mason Made which is an aromatherapy brand bringing homemade scents to people at a lower price point. Through that experience, I have been able to be creative in marketing via social media, website building, word of mouth advertising and local seller events. I have also worked with local Chicago yoga studios to stock product and expand the consumer base. While at Marquette University, I had multiple marketing focused internships. From the first internship, at Yodelpop, I learned the delicate balance between customer satisfaction and deadlines. Through this internship I was able to develop my verbal communication skills with clients, my written communication skills, and made invaluable connections with non-profit organizations.Sweet Water Organics offered me the opportunity to expand my work within social media while continuing to work with a local non-profit. Additionally, HY Connect allowed me invaluable experience within an advertising agency working alongside a talented media team to bridge the gap between publications and clients.For the past eight years, I have been working with Whole Foods Market in the Midwest Support Office in supporting the region’s growth efforts. I worked directly on over 25 store openings in the US and Canada, travel for the region, along with 300+ attendee corporate gatherings. In addition, I work to support the office teams in their travel arrangements, cultivate new hotel relationships and organize travel billing. I have been able to work with a travel agency and Concur Expense Solutions\' system extensively, becoming the regional trainer, since I began. I have also recently taken on administratively supporting our two Regional Vice Presidents in addition.I am interested in meeting people both within agency and corporate venues to build relationships and learn from the experience and knowledge of others. Overall, I want to be able to utilize my current skills while growing them to best serve the world around me in a positive manner.
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