Kathleen Howe
Global Program Management, Technical Project Management | Director, Customer Success Mgt (Banking & Insurance). Data Geek. Perennial Silver-Liner-Finder.
- Role
- Director, Customer Success Management at Microsoft
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Kathleen Howe
As a data and analytics leader and practitioner, I leverage over 20 years of experience…
Experience
Director, Customer Success Management
May 2021 — Present
Managed teams of CSAMs for Banking and Insurance verticals within FSI, ensuring customer priorities were met.• Coached team members to help customers achieve their goals and tracked the value customers received from their support contract.• Collaborated with Managers across FSI to improve impact and achievements, exceeding KPIs and business goals.
Skills
- Predictive Analytics
- Pmo
- Leadership
- Agile Methodologies
- Management
- Program Management
- Management Consulting
- Business Process
- Business Process Re-Engineering
- Business Intelligence
- Data Integration
- Data Modeling
- Process Improvement
- Requirements Analysis
- Cloud Computing
- Process Engineering
- Business Analysis
- Project Management
- Governance
- Data Warehousing
- Business Transformation
- Business Process Improvement
- Professional Services
- Vendor Management
- Business Analytics
- Outsourcing
- Organizational Design
- Requirements Gathering
- Consulting
- Cross-Functional Team Leadership
- Integration
- Project Portfolio Management
- Enterprise Software
- Enterprise Architecture
- Analytics
- Strategy
- IT Strategy
- Change Management
- Master Data Management
- Software Project Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.