Kathleen Tan
Director - Strategy, Innovation & Transformation @TELUS
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WORK HISTORY
Director - Strategy, Innovation & Transformation @TELUS
Vancouver, BC, CA
Led $70M in annualized value through a 2-year customer experience transformation journey, alongside AI, automation and machine learning programs - Managed operating budgets ranging from $50M-60M and capital programs valued at $20M+- Drove strategic plans through robust program governance, financial management and performance analytics to achieve ambitious outcomes
EDUCATION
Beedie School of Business at Simon Fraser University
BBA, Management Organizational Studies and Accounting
ABOUT KATHLEEN TAN
As a result-driven executive, I translate vision and strategy to actionable plans and measurable outcomes. I lead high-stakes programs that require structured problem solving, collaborative partnerships and effective executive storytelling. Senior leaders consistently call on me to navigate a variety of complex, confidential opportunities and high-risk challenges, from acquisitions and integrations to multi-year business and technology transformations.Currently, I lead a dynamic team of 30+ management professionals in strategic planning and key transformation initiatives, delivering AI, automation, and technology solutions. Previously, I was a founding member of TELUS’ 2018 entry into the Security & Automation market, playing a pivotal role in scaling to over 1 million customers in five years and redefining the Canadian security industry.With a focus on fostering innovation, empowering teams, and building a culture of performance, my team’s impactful accomplishments has earned multiple industry accolades, including Support Team of the Year, Technical Innovation of the Year, and Best Use of Technology in Customer Service. I was honoured as the Female Executive of the Year in Canada at the Stevie Awards for Women in Business and named one of Vancouver’s Top 50 Women Leaders.Passionate about driving organizational transformation and unlocking new growth opportunities, I thrive in leading organizations through their next phase of strategic, digital, and operational evolution.
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