Kat da Silva
BPO Program Management at Google for IBM
- Role
- Bpo Program Management Office (Pmo) Manager at IBM
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Kat da Silva
SUMMARY OF WORK EXPERIENCE People-centered Program & Operations Professional with…
Experience
Bpo Program Management Office (Pmo) Manager
Mar 2013 — Present
Manage a global administrative team of five, leading daily operations, coaching performance, and aligning workstreams with client priorities- Build and maintain trusted client relationships, supporting long-term partnerships across multiple Google teams- Serve as a strategic liaison between Google, IBM, and internal departments to streamline communication and ensure service delivery- Lead development of internal dashboards and reporting tools to provide real-time insights on hiring metrics, SLA performance, and RCA trends- Oversee onboarding, offboarding, and staffing operations with a focus on speed, accuracy, and ease of use for both internal teams and clients- Collaborate with leadership to assess account health and implement improvements that boost team performance and client satisfaction- Manage contract workflows and partner with legal, finance, and vendor teams to ensure alignment with client goals and timelines- Recognized for designing scalable documentation systems that enhanced visibility, efficiency, and user experience- Support continuous improvement initiatives by identifying operational gaps, developing workflows, and driving process accountability.
Education
University of Phoenix
Bachelor of Science (BS), Psychology
2013 — 2015
Jai Parenting Institute
Conscious Parenting Coach, Education
San Jose City College
Business, Management/Accounting studies
Body Temple Yoga School
200 YTT, Health and Wellness, General
Mindful Schools
Certification, Health and Wellness, General
Skills
- Administrative Assistants
- Customer Satisfaction
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Customer Service
- Leadership
- Social Media
- Quickbooks
- Workshop Facilitation
- Program Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.