Kathleen Williams
Contact Center Leader | Customer Experience | Talent Development | Operational Excellence
- Role
- Manager Ii, Carelonrx Prior Authorizations at Elevance Health
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Kathleen Williams
I am a people first leader with extensive experience developing and mobilizing talent to achieve organizational excellence in highly regulated environments. I am optimistic, thoughtful, and enjoy a collaborative business culture. I am successful in inspiring the vision of success, fueling growth, and guiding teams through uncharted waters while promoting a best-in-class business culture and environment that values diversity.I am accomplished at developing and executing strategy designed to drive increases in operational efficiency in a cost-effective manner, producing results that positively impact the organization’s bottom line.My passion is creating a culture of customer success, fostering talent, pride in the company, dispensing enthusiasm, and developing an esprit de corps.Success isn’t something you dream about its something you create….Creating a culture of customer success has rewarded me with consistent achievement of organizational operation-related goals and objectives, growth in revenue, customer satisfaction, and customer experience. I am eager to dispense enthusiasm and employ the knowledge, experience, and expertise I have acquired throughout my career. My desire is to do the Best Work of My Life! Areas of expertise: customer experience, coaching and development, employee engagement, project management, risk management, loss mitigation, process improvement, strategic business planning, cultural and organizational change, budgeting, forecasting, mentoring, internal controls.
Experience
Manager Ii, Carelonrx Prior Authorizations
Dec 2019 — Present · Las Vegas, NV, US
CarelonRx (formally Ingenio-Rx) is Anthem\'s Pharmacy Benefit Management (PBM). Direct management of call center operations; Pharmacy Technicians and Customer Service staff. Responsible for all aspects of operations; ensuring efficient, effective customer service and quality results, and timely execution of pharmacy prior authorizations. Accountable for performance management and development activities.
Education
University of Phoenix
Bachelor of Science - BS
Oxford City College, England
SOCIAL SCIENCES
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