Kathleen Terada

About Kathleen Terada

As a highly accomplished senior business leader, I possess a proven record of excellence in sales and services delivery within IT and OT environments, with notable achievements in the dynamic fields of SaaS, Cybersecurity, and organizational leadership.I am recognized for my ability to empower teams, build high-performing teams, and foster lasting customer relationships. Leveraging expert business acumen and market intelligence, I develop innovative multi-year IT and OT operational technology strategies that increase productivity and drive revenue growth.An effective collaborator, I excel in cultivating relationships across multi-disciplinary teams, business units, C-suite executives, and key stakeholders to gain buy-in and synergy across all operations. My strategic vision and demonstrated expertise in navigating high-growth, complex, and turnaround environments ensure the effective implementation of technology strategies aligned with organizational objectives. Through my leadership, I drive success and create value for the organizations I serve. Key Skills * Global Customer Success & CX* Global Team Building & Leadership* P&L Ownership* Strategic Partnerships* Business Development* Product and Service Management* Innovative Transformations* Change Management* Team Leadership* Diversity & Inclusion* Project Management* Sales Management / SaaS* Channel Strategies* Scalability & Sustainability* IT / OT & IoT / Cybersecurity* Sales Enablement* Operations Management* Business Transformation & Automation* Succession Planning* Culture & Engagement* Cross-functional Collaboration

Experience

1. Global Operations Leader, Cybersecurity Professional Services

   Darktrace

   Apr 2024 — Present · Chicago, IL, US

   As the Operations Leader in Cybersecurity Professional Services, I play a pivotal role in enhancing organizational efficiency and innovation. • Establishing the Project Management Office (PMO): Lead the development of the PMO, incorporating Critical Chain Project Management principles to streamline project execution.• Service Innovation and Service Product Management: Conceive, launch and manage cutting-edge professional services offerings, driving substantial value addition for customers and stakeholders alike.• Performance Monitoring: Implement advanced tools and systems to provide real-time actionable intelligence, enabling stakeholders to optimize operations continually.• Project Delivery Excellence: Ensure timely delivery of projects within budget constraints while meeting scope requirements, bolstering customer satisfaction and contributing to organizational success.

Education

• Nichols College

  Master of Business Administration - MBA, Cyber Security

  2023

• University of Illinois Chicago

  Information and Decisions Sciences, Bachelor of Science

  1995 — 1997

• Nichols College

  Master's degree, Organizational Leadership

  2024

Skills

• Itil
• Professional Services
• Service Delivery
• Technical Support
• Routing
• Computer Network Operations
• Disaster Recovery
• Network Architecture
• Networking
• Cross-Functional Team Leadership
• Ospf
• Management
• Account Management
• Pre-Sales
• Frame Relay
• Vendor Management
• Saas
• Strategy
• Virtualization
• Unified Communications
• Tcp/Ip
• Qos
• Firewalls
• Cloud Computing
• Network Design
• Mpls
• Security
• Enterprise Software
• Cisco Ios
• Software Documentation
• Professional Mentoring
• Project Management
• Voip
• Ip
• Network Engineering
• Cisco Technologies
• Pmo
• Ethernet
• Leadership
• Data Center