Kathleen Riley

About Kathleen Riley

Experienced Case Manager/Adjuster with a demonstrated history of working in the law…

Experience

1. Senior National Fire Experts Account Executive

   Alpine Intel

   Nov 2023 — Present

   Relationship management with enterprise and/or key accounts for fire-Develop, implement and drive fire sales strategies for enterprise and/or key accounts-Perform regularly scheduled meetings with key stakeholders -Meet daily, weekly, monthly, and quarterly performance goals-Serve as a subject matter authority on Alpine Intel’s services-Develop service strategies based on current market analysis, sales fluctuations, and industry competition -Regularly correspond with clients to understand the customer’s motivation and goals, deliver on commitments, identify and remove barriers to customer adoption, and always ensure a paramount customer experience-Monitor and report on the health/risk of assigned accounts to the leadership team-Connect directly with the client’s key leaders and deliver product to those movers and shakers in the industry-Implement sales campaigns, close sales, and drive to achieve quotas-Conduct presentations to provide an overview of company services to property adjusters both online and in-person-Facilitate and support new adjuster onboarding by acting as the direct main point of contact for new and existing clients-Handle client questions, concerns, and escalations with structure and grace to meet contractual expectations and preserve client relationships -Work alongside the Marketing Department on business development strategies -Remain knowledgeable and up to date on changes in the insurance industry by collecting intelligence on pricing, sales, competition, clients, and industry trends with the ability to utilize the information effectively -Attend client meetings, relevant trade shows, and industry association meetings

Education

• Diamond Ranch High School

  High School Diploma

• Eastern Kentucky University

  Fire, Arson, and Explosion Investigations and Paramedic Science

  2019 — 2021

• California State University, Fullerton

  4.0

  2003 — 2004

• The Orange County High School of the Arts

  Classical Dance and Commercial Dance Performing Arts

  2000 — 2002

• University of Phoenix

  Bachelor of Science (B.S.)