Kathleen Pham

Experience

1. Senior Director, Practice Operations

   Privia Health

   Apr 2025 — Present

   Manage extensive P&L of independent Privia practices ranging across multiple specialties• Lead operational team in executing on market growth and strategy including driving fee-for-service and value-based care performance, same-clinic growth, service line expansion, and succession planning• Advise practices on achieving success in value-based care contracts, such as the Medicare Shared Savings Program (MSSP) and Medicare Advantage risk-based arrangements, with a focus on completing annual wellness visits (AWVs), hierarchal condition category coding (HCC), and key quality measures• Manage client relationships with Privia physicians and practice managers by serving as the primary point person in resolving operational, quality, and financial concerns• Implement tactics to help practices reduce total cost of care through analyzing referral and cost patterns, identifying coding opportunities, and leveraging after-hours care options• Analyze and monitor revenue cycle metrics across all practices to ensure both corporate and clinic-level growth• Drive process improvement throughout the market by working in cross-functional teams to represent the voice of the customer (providers)• Present and report out in formal meetings with physician leaders and executives

Education

• The George Washington University- Milken Institute School of Public Health

  Master’s Degree, Master of Health Administration

• The George Washington University

  Bachelor’s Degree, B.S. Public Health