Kathleen Olkowski
Customer Engagement Specialist @West Pharmaceutical Services
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WORK HISTORY
Customer Engagement Specialist @West Pharmaceutical Services
Exton, PA, US
Customer Engagement Specialist at West Pharmaceuticals- Utilize SAP ERP system daily- Use the Jira ticket system for project and task management- Facilitate internal and external communication- Direct inquiries to appropriate contacts- Monitor order statuses and provide updates- Offer pricing information and lead time estimates- Provide guidance on incoterms and shipping instructions- Optimize processes and resolve invoicing issues- Participate in internal and customer meetings- Fluent in French, English, and Spanish- Strong analytical skills and commitment to excellence
EDUCATION
Universidad de las Américas Puebla
Bachelor degree in international business administration, management, marketing, economy.
NEOMA Business School
Bachelor in international business administration, Management, marketing, economy, finances, accounting, languages.
Institut National Universitaire Champollion
Master 2 (M2), Relations et affaires internationales
ABOUT KATHLEEN OLKOWSKI
Multilingual Customer Engagement Specialist with 3+ years in the pharmaceutical industry…
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