Kathleen Olkowski
CUSTOMER ENGAGEMENT SPECIALIST
- Role
- Customer Engagement Specialist at West Pharmaceutical Services
- Location
- West Chester, PA, US
- LinkedIn followers
- 500 followers
About Kathleen Olkowski
Multilingual Customer Engagement Specialist with 3+ years in the pharmaceutical industry…
Experience
Customer Engagement Specialist
Dec 2022 — Present · Exton, PA, US
Customer Engagement Specialist at West Pharmaceuticals- Utilize SAP ERP system daily- Use the Jira ticket system for project and task management- Facilitate internal and external communication- Direct inquiries to appropriate contacts- Monitor order statuses and provide updates- Offer pricing information and lead time estimates- Provide guidance on incoterms and shipping instructions- Optimize processes and resolve invoicing issues- Participate in internal and customer meetings- Fluent in French, English, and Spanish- Strong analytical skills and commitment to excellence
Education
Universidad de las Américas Puebla
Bachelor degree in international business administration, management, marketing, economy.
2008 — 2011
NEOMA Business School
Bachelor in international business administration, Management, marketing, economy, finances, accounting, languages.
2008 — 2011
Institut National Universitaire Champollion
Master 2 (M2), Relations et affaires internationales
2015 — 2017
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