Kathleen Mazzei
Senior Philanthropy Operations Manager @American Cancer Society
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WORK HISTORY
Senior Philanthropy Operations Manager @American Cancer Society
Chicago, IL, US
Achieved promotion into the larger operations team of the Philanthropy department providing leadership in analysis, evaluation, implementation, and continuous improvement of business processes. Core participant in projects with critical, nationwide Philanthropy operations impact for the organization. • Continuously improving annual overhaul project of department specific policies and procedures with an emphasis on increased adoption & established accountability of best practices resources for 100+ team members in the department.• Yielded efficiencies with cross-collaborative focus on internal gift processing related to the specialized charitable giving, donors utilize each year, conserving the amount of time & number of team members involved in corrections. Serving as the subject matter expert for questions, business needs, & escalated issues for the specialized charitable giving avenues. • Lead and enhance a number of revenue generating functions and features within various collaborative internal projects, such as a direct mail campaign program raising upwards of $700K in 2023 raising funds for the Hope Lodges across the country that provide free lodging for cancer patients and caregivers.
EDUCATION
The University of Glasgow
1YR Program Abroad
The College of Wooster
Bachelor's degree
ABOUT KATHLEEN MAZZEI
Ambitious team-oriented leader with an attention to detail approach in broad-based experience in non-profit operations, short term strategic initiatives, fundraising efforts, and leading cross-collaborative projects. Consistent record of successfully reaching revenue goals and recognized for the ability to get any task done with a decisive tactic. KEY ACCOMPLISHMENTS:• Continuously improving annual overhaul project of department specific policies and procedures with an emphasis on increased adoption & established accountability of best practices resources for 100+ team members across Philanthropy at the American Cancer Society.• Tacoma Art Museum department sales revenue increased by 3-4 % above the earned income budget target year one of promotion to Business Services Manager.• Revamped the venue rental program at the Tacoma Art Museum, generating a diverse client base with an emphasis on building relationships that reflected the mission. Grew patron connections at least 15% every fiscal year.• Managed complete organization rebrand at Blue Line Arts, including the redesign of website, logo, marketing collateral, and entire facility upgrade.
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