Kathleen Lyons
Managing seamless operations so guests can recharge at The NOW | General Manager | Healing | Wellness
- Role
- General Manager at The NOW
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Kathleen Lyons
A self-starter who can work independently and prioritize effectively. Fosters meaningful relationships through teamwork, professionalism and excellent communication. Performs administrative duties with precision to ensure smooth HR operations. When I’m not recruiting, you’ll find me getting to grips with my Canon camera, seeking out the nearest coffee shop, climbing a mountain, or finding peace at my local yoga studio.
Experience
General Manager
Apr 2022 — Present · Houston, TX, US
Responsible for leadership and mentoring of Experience Guides, Massage Therapists, and leadership team. Manage seamless business operations, guest experience, and ensure profitable business practices. Achievements/Tasks-Achieved an 87% increase in revenue over a 12M period-Built and lead a high performing team of 24+ employees-Analyzed KPI\'s to identify growth opportunities, design staff incentives and implement corrective action-Managed end-to-end recruitment and all aspects of employee life cycle-Increased customer satisfaction rating to 4.9/5 and Google Reviews to 4.8-Directed internal communications including employee newsletter & \'Slack\'-Provided end-user training and troubleshooting guidance for CRM systemsContinually fostering a culture that embraces The NOW brand truths:LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS
Education
University of Glasgow
Bachelor of Education - BEd, Education
2008 — 2012
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