Kathleen Lohse
Head of Service Development @NHS Highland
Inverness, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2023 — Present
Head of Service Development @NHS Highland
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Inverness, GB
EDUCATION
2010 — 2010
MIT Sloan School of Management
Entrepreneur Development Programme
SKILLS
OffshoringPerformance ManagementCrmEmployee EngagementWorkforce ManagementOperations ManagementForecastingProject DeliveryCall CenterTelecommunicationsProject PlanningStrategic PlanningProgram ManagementSlaCustomer Relationship Management (Crm)Team ManagementService DeliveryBusiness AnalysisBusiness Process Outsourcing (Bpo)Team BuildingManagementContact CentersMarketingBpoCoachingTrainingCustomer SatisfactionTransition ManagementChange ManagementStakeholder ManagementTeam LeadershipOutsourcingContact Center ManagementBusiness Process ImprovementBusiness TransformationCustomer RetentionCall CentersCustomer ServiceCustomer ExperienceProcess Improvement
ABOUT KATHLEEN LOHSE
Experienced and enthusiastic Senior Manager with accomplished people management skills…
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