Kathleen Koszuta
Global Head - Data Engineering and Service Optimization @Citi
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WORK HISTORY
Global Head - Data Engineering and Service Optimization @Citi
Tampa/St. Petersburg, FL, US
Manage the Global Data Management and Continual Service Improvement team which identifies, designs, and implements solutions across all functions and processes to enable flawless, efficient execution. Direct team deliverables to ensure policies and procedures are compliant with Citi’s standards, consistently applied and adhered to in order to facilitate the achievement of the organization’s business goals. Drive an effective team in coordinating delivery of curated data and analysis tools to the Global Command Center and its partners, enabling them to measure, optimize, and control the services they deliver.Ownership for the operational support for the ICG Production Support Service Desk, which supports 770+ applications across 17 clusters within the ICG space. The ICG Service Desk is outsourced to HCL Technologies and supported by 200+ analysts from multiple locations in Mexico and India, with an annual budget of business analysts to enable guidance, controls management and monitoring, needed to efficiently and effectively develop, maintain and execute, all IT Service Assurance processes and tools
EDUCATION
Erie Community College, Williamsville, NY – North Campus - A.A.S. Data Processing
Associate of Arts and Sciences (AAS), Data Processing
SKILLS
ABOUT KATHLEEN KOSZUTA
Experienced Senior Vice President with a demonstrated history of working in the financial services industry. Skilled in Operations Management, IT Strategy, Data Center, Management and Governance/Risk Management. Strong business development professional with areas of expertise in: Global Leadership and Responsibility Cohesive and Productive Team Development Engaged Listening and Effective Communication Synergy in Business and Vendor Relationship Management Adept Organizational and Functional Transformation Innovative Business Value Creation Complex Program Management Cost Reduction and Operational Efficiency Expediting Time to Market Gaining Stakeholder buy-in
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