Kathleen Callahan

Columnist @Ratchet Wrench

As a columnist for Ratchet+Wrench, I share real-world insights from the front lines of the automotive repair industry. My focus is on elevating customer experience, from communication and technology integration to leadership and team culture.I write to empower shop owners, service advisors, and industry professionals with practical strategies they can implement right away. Each column blends my perspective as a shop owner, coach, and advocate, giving readers both inspiration and actionable takeaways.Through this work, I aim to spark new conversations, challenge outdated mindsets, and help our industry continue to evolve with a people-first approach.