Kathleen Griffiths

Devops IT Director - Agile Infrastructure Customer Centric Support Team @CGI

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2022 — Present

Devops IT Director - Agile Infrastructure Customer Centric Support Team @CGI

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Montreal, QC, CA

Leadership role in managing a global customer centric support team for platforms such as cloud, network, DNS, endpoint, VPNs, IT asset management and security.•Work with the leadership team and architects to deliver a clear technical strategy within a cloud infrastructure•The team is responsible to assess and solve complex business and IT problems•Manage and expand the DevOps environment working closely with cross functional teams like Product Management, Development, and Testing•Ensure industry best practices for infrastructure architecture, continuous delivery and Integration, deployment, security, 3rd-level support, and test automation.•Make regular presentations to senior executives about DevOps strategy and implementation, industry trends and best practices•Oversee development of staff within the DevOps group per corporate guidelines

EDUCATION

1986 — 1989

Georgian College of Applied Arts and Technology

Programmer/Analyst Degree, Computer Science

1985 — 1986

Concordia University

Associate Degree, English French Translator

SKILLS

Network OperationsManagementTeam BuildingProject ManagementService DeliveryWeb DevelopmentTechnical SupportBusiness AnalysisTeamworkRisk ManagementTeam ManagementTcp/IpIT OutsourcingKpi ReportingPandemic PlanningTechnical TranslationDocumentationOperationsProcess ImprovementAnalysisTestingIT Service ManagementChange ManagementSecurityEnterprise SoftwareDreamweaverContract NegotiationContract ManagementDesktop SupportMicrosoft OfficeCustomer ServiceLanguagesVendor ManagementIT ManagementGovernanceBudget ManagementBusiness Process ImprovementHardwareOperations ManagementPmp

ABOUT KATHLEEN GRIFFITHS

Fluently bilingual with demonstrated leadership in a global delivery model. With CGI\'s leading edge technologies, highly secured and structured frameworks, I have managed dynamic teams with operations and project management. Currently leading a DevOps Customer - Centric Support Team using Agile for enterprise solutions. Strong focus on quality, revenue, team building, and customer service excellence within highly demanding environments.

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Kathleen Griffiths — Devops IT Director - Agile Infrastructure Customer Centric Support Team at CGI in Montreal, QC, CA | Unifers