Kathleen Giblin

About Kathleen Giblin

Aviation and communications professional with nearly a decade of experience leading transformation across global, high-stakes operations. Currently, managing Operational Communications at United Airlines, supporting worldwide Contact Centers and Network Operations to ensure teams stay aligned, informed and ready to face every situation.I bring a unique blend of strategic planning, crisis management and storytelling grounded in hands-on experience and reinforced by my education: three master’s degrees in Business Administration, Project Management and Aviation & Transportation.As an Adjunct Instructor at Lewis University, I’m passionate about developing the next generation of aviation professionals, sharing real-world insights from one of the most dynamic industries in the world!I’m driven by strategy and operational excellence and am always open to global opportunities that challenge me to keep learning and growing,

Experience

1. Manager - Operational Communications

   United Airlines

   Sep 2023 — Present · Chicago, IL, US

   Lead internal communication strategy and execution across global Customer Support Centers and Network Operations, aligning teams around enterprise priorities and strengthening operational readiness- Manage digital communication systems and campaigns, including a platform reaching frontline employees (SnapComms), to deliver timely, targeted updates during both routine operations and unexpected crises- Partner with senior leadership and cross-functional teams to drive transformation and change, ensuring consistent messaging, adoption and alignment between people, processes and technology- Develop scalable communication frameworks and metrics to standardize processes, enhance engagement and continuously improve how information flows across frontline operational employees- Support and write executive communications, serving as a trusted advisor and communication partner to Officers and senior leadership by crafting clear, authentic messaging that reflects strategic intent and vision/goals of the organization.

Education

• Lewis University

  Bachelor of Science (BS), Aeronautics/Aviation/Aerospace Science and Technology, General

  2011 — 2015

• University College Dublin

  Study Abroad (1 year), Business Administration and Management, General

  2013 — 2014

• Lewis University

  Master of Business Administration (MBA), International Business

  2015 — 2016

• Lewis University

  Master of Science (M.S.), Project Management

  2016 — 2016

• Lewis University

  Master of Science - MS, Aviation & Transportation