Kathleen Ferguson

About Kathleen Ferguson

With over 20 years of experience in the Human Resources field, I am happy to be a former staff member of the City of Manchester, NH. Specialize in Human Resources, Recruiting, Assessment & Selection, Benefits Administration, Performance and Change Management,Employee Training, Policy and Procedure Development /Management, Federal and State Labor and Employment Law, Leaves of Absence, Career Development, Employee Relations, Employee Retention, Employee Surveys, Grievances, Payroll, and all areas encompassing full circle human resources. • Excellent customer service, organizational, communication, interpersonal and computer skills. • Vast experience with cultural diversity & relating to highly professional, as well as, service level staff. • Ability to maintain confidentiality, high level of attention to detail, thrives in a lean culture, ability to meet deadlines and resolve problems quickly and effectively. • Expertise with ATS,(Applicant Tracking System), development, training and implementation. • Strong comfort level in presentations, public speaking, and training presentations. • Knowledge in recruitment advertising, and corporate website development and maintenance.

Experience

1. President

   Controlled Systems Hvac, Inc

   Nov 2000 — Present · Salem, NH, US

   Provide all responsibilities associated with owning & operating a Commercial & Industrial Heating & Air Conditioning business.• Sales & Service – Increased yearly maintenance contracts year after year. Developed marketing, customer relations, and customer service policies. Responsible for state and commercial bids, NH DOT & Commonwealth of MA. DCAM, WBE, and DBE certification.• Human Resources – Develop policies & procedures. Perform hiring background checks, payroll, taxes, and employee benefits. Received PHR certification from self study & actual job tasks.• Office Manager – Responsible for accounts payable & accounts receivable, corporate insurances, state and federal taxes, corporate financial & income statements, forecasts and budgeting reports. Lowered overdue receivable collections from 5% to 1%.• Banking & Financial – Maintain investments, business loans, credit lines and cash management. Increased credit line 50%.• Utilized Microsoft Works – Word, Outlook, Excel, PowerPoint; and QuickBooks.

Education

• University of New Hampshire-Manchester

  Master’s Degree

  2015 — 2019

• SHRM

  SHRM-CP

• Boston University

  BSBA

• HRCI-Human Resources Certification Institute

  PHR-Professional in Human Resources

  2012

Skills

• U.s. Family and Medical Leave Act (Fmla)
• Strategic Planning
• Process Scheduler
• Budgets
• Microsoft Office
• Applicant Tracking Systems
• Project Management
• Contract Negotiation
• Benefits Administration
• Negotiation
• Project Planning
• Team Building
• Training
• Budgeting
• Payroll
• Fmla
• Management
• Construction
• Customer Service
• Contract Management
• Employee Benefits
• Policy
• Employee Relations
• Recruiting
• Deferred Compensation
• Human Resources
• Hiring
• Microsoft Excel