Kathleen Doherty

IT Implementation Manager @Massachusetts Health Connector

Boston, MA, US

Provide experience in integrating business and technology expertise supporting key initiatives for the Health Connector•Collaborate, develop, and perform quality assurance reviews of business requirements, design specifications, and other technical content.•Participated in the Health Connector RFR procurement process and vendor selection for the new Enrollment and Premium Billing system (CXPP Project)•Core Team member for the CXPP Project responsible for risk identification, mitigation/resolution, or decisions needing escalation due to scope changes in the project to the Executive Implementation Committee.•Provided both technical and business leadership for EDI implementations and served as the technical liaison with vendor and carrier partners from testing to implementation.•Foster a collaborative relationship between technical vendors and business owners to assist with project planning, status, and driving issues to resolution.•Establish current state documentation for EDI transactions and developed integration documentation for the implementation and ongoing maintenance of the new vended EDI system.•Manage daily EDI technical issues surfaced by carriers, vendors, or the Heath Connector Operations Team and bring them to resolution•Manage and report on monthly Vendor SLA measures and make recommendations for corrective action where appropriate•Conduct yearly open enrollment health care carrier testing to ensure Health Connector membership is accurately enrolled in the selected health and or dental product selections.

Harvard University Extension School

Matriculation

Emmanuel College (Boston)

B.S, Management

Chamberlayne Jr. College

A.A.S, Retail Management