Kathleen Deangelis
Customer Success Professional | Trusted Advisor | Driving Adoption and Delivering Value | Revenue Retention and Growth | Voice of the Customer
- Role
- Customer Success Director at Icertis
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Kathleen Deangelis
Customer Success professional with over 10 years of experience helping clients realize value in their software investments and driving successful outcomes. Proven track record of retaining and growing strategic accounts with $1M+ ARR. Extensive knowledge of Media Ad Sales, Telecommunications, CRM, CPQ technologies and SaaS delivery models. Skills:Customer Success Account ManagementRevenue Retention and GrowthStrategic Account PlanningCustomer OnboardingSuccess PlanningCreation and Measurement of Success MetricsVoice of the Customer ProgramsRenewal Planning and ExecutionAbility to Align Technical Concepts to Business NeedsProject ManagementService DeliveryCRM SalesforceMicrosoft Office Suite
Experience
Customer Success Director
Aug 2023 — Present · New York, NY, US
Education
University of Rhode Island
B.S.
Rutgers, The State University of New Jersey - Rutgers Business School
MBA
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