Kathleen Conner

About Kathleen Conner

Over 30 years experience in designing, implementing, providing solutions and managing high performance IT Infrastructure projects. Highly proficient at proactively identifying service improvement opportunities and implementing best practices. A proven track record of rapidly delivering value through strong leadership, project management, technology, interpersonal and service management skills. Demonstrated success in:Managing high profile projects from planning to executionImplementing ITIL compliant processes resulting in cost efficient, high performance services on small, mid-market and global scales. Achieving results across multiple industry verticals and horizontal service functions in the commercial and public sectors across a wide variety of enterprises and programs.Collaborative leadership with strong team building and organizational skills. Proactively exceeding business objectives within tight budget tolerances. Building positive, trusted client relationships

Experience

1. Program Director

   General Dynamics Information Technology

   Apr 2022 — Present

Education

• Cornell University

  Executive Leadership Program

• Post University

  Business Administration

  1976 — 1978

Skills

• Pmo
• Problem Management
• Pmp
• System Deployment
• Crm
• Itil
• Infrastructure
• IT Strategy
• IT Outsourcing
• IT Service Management
• Information Technology
• Six Sigma
• Sdlc
• Solution Architecture
• Itil Implementation
• Disaster Recovery
• Program Management
• IT Operations
• Requirements Analysis
• Business Process
• Outsourcing
• Enterprise Architecture
• Service Improvement
• Bmc Remedy
• Project Management
• Management
• Resource Management
• Sla
• Cross-Functional Team Leadership
• Vendor Management
• Service Delivery
• Technical Support
• Business Analysis
• Global Delivery
• Project Delivery
• Transition Management
• Incident Management
• Active Directory
• Offshoring
• Process Improvement