Kathryn Kelly
Practice Supervisor @Bon Secours Health System Inc
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WORK HISTORY
Practice Supervisor @Bon Secours Health System Inc
Greenville, SC, US
Provide clinical and administrative oversight and direction for day-to-day operations of the practice in collaboration with the Regional Practice Administratoro Provide onsite support of Primary Care & Behavioral Health practice staff of 10 (including 2 physicians and 2 advance practice clinicians)o Provide constructive coaching and performance feedback to staff regarding workflow improvement/efficiency as neededo Responsible for ensuring all office supply, clinical supply, vaccinations, and medication inventories are maintained and readily available for clinical operationso Assumes responsibility when directed for project management relative to site office, e.g. equipment upgrades, software implementations, quality plans, etc.o Participation in and support of our Experience of Care Focus group collaborating with a panel of patients and our market leaders to improve our patients’ experience within the Medical Group• Skills required –o Knowledge of physician practice administrative and clinical operationso Knowledge of Epic EHR Systemo Statistical analysis as well as the ability to arrange and present data in a meaningful way and to identify improvement opportunitieso Lean Managemento Customer Service skills• Projects –o Practice copayment collection increased from 79.25% in Q2 of 2024 to 91.19% YTD 2025o Patient Experience of Care (patient satisfaction) performance increased practice from scoring in the25th percentile in Q2 of 2024 to the 68th percentile in Q4o Implementation of visibility walls in both the front desk and clinical areas to help with KPI tracking to help identify areas of opportunity and monitor our improvement as well as implementation of daily and weekly “huddle” meetings with staff
EDUCATION
Southern New Hampshire University
Bachelor of Science - BS, Healthcare Adminstration
UC Irvine
Extension Courses (online through Coursera), Project Management
River Valley Community College
Associate of Science (A.S.), Applied Science & Medical Assisting
SKILLS
ABOUT KATHRYN KELLY
Motivated healthcare professional with extensive experience in project coordination, patient care, clinical and administrative support, and lean management. Proven ability to lead teams, implement process improvements, and enhance patient care. Skilled in data analysis, staff training, and effective communication. Seeking to leverage expertise to contribute to organizational success and patient satisfaction.
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