Kathi Gurin
- Role
- SVP Customer Experience at Talkmap
- Location
- Taos, NM, US
- LinkedIn followers
- 500 followers
About Kathi Gurin
An exciting 25+ year career working with (and consulting to) contact center / customer…
Experience
SVP Customer Experience
Sep 2018 — Present
Talkmap (previously Discourse.ai) delivers a conversation intelligence platform that unlocks the value of customer conversations for the enterprise to reveal fresh business and operational insights and to help companies build better bots faster. We are a Gartner \"Cool Vendor\" and highlighted in the \"Vendors that Matter\" series by Opus Research. We are in a fast growth mode with an aggressive go-to-market strategy, and I currently oversee the end-to-end customer experience, including consulting…
Education
University of Maryland Baltimore
Management Information Systems
1986 — 1987
Montgomery College
AA, Computer Science
1983 — 1985
Skills
- Product Marketing
- Direct Sales
- Contact Center Strategy
- Call Centers
- Ivr
- Go-to-Market Strategy
- Contact Centers
- Cloud Computing
- Telephony
- Sales Operations
- Cti
- Leadership
- Marketing Strategy
- Voice Over Ip (Voip)
- Unified Communications
- Management Consulting
- Strategy
- Customer Experience
- Crm
- Saas
- Program Management
- Enterprise Software
- Bpo
- Managed Services
- Solution Selling
- Telecommunications
- Software as a Service (Saas)
- Sales Process
- Customer Relationship Management (Crm)
- Lead Generation
- Strategic Partnerships
- Start-Ups
- Business Development
- Business Case
- Product Management
- Pre-Sales
- Voip
- Professional Services
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