Katherine Wedgewood
Senior Knowledge Strategist at Liaison International
- Role
- Senior Knowledge Strategist at Liaison
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Katherine Wedgewood
Highly articulate in written and spoken communication. Enthusiastic about working in…
Experience
Senior Knowledge Strategist
Jul 2024 — Present · Buffalo, NY, US
Manage external and internal company knowledge base to ensure clarity and consistent style and tone across all product help content.Collaborate with internal teams to clearly and concisely communicate new product features to clients through release notes.Create client-facing documentation to empower users in self-paced learning.Organize knowledge across centralized application services (CASs) to simplify maintenance and product updates.Facilitate live and virtual training sessions to help users become more comfortable with Liaison\'s products. Additionally, design special topic training courses to highlight underused features and increase efficiencies.The Education & Knowledge team has been nominated for the following NICE CXone Expert Customer Recognition Awards-Community Leader (20••••25), won in 2022-Expert (20••••25)-Global Presence (2025)-Innovation (2023)-Partner in Success (won in 2024)
Skills
- Event Planning
- Microsoft Word
- Knowledge Management
- Powerpoint
- Higher Education
- Contentdm
- Collection Development
- Student Development
- Product Launch
- Cataloging
- Academic Libraries
- Metadata
- Student Affairs
- Research
- French
- Public Speaking
- Library Science
- Digital Libraries
- Teaching
- Information Literacy
- Microsoft Excel
- Spanish
- Library
- Library Services
- Salesforce.com
- Oclc Connexion
- Library Instruction
- Admissions
- Community Outreach
- Microsoft Sql Server
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