Katherine Taube
Ombudsperson Member Services Coordinator @Massachusetts Health Connector
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WORK HISTORY
Ombudsperson Member Services Coordinator @Massachusetts Health Connector
Boston, MA, US
Investigate and resolve member escalations regarding health coverage, eligibility and enrollment. Using Salesforce and multiple sources to perform root cause analyses. Review policies and procedures and systems to improve member experience. Work with vendors and other external stakeholders to expedite resolution. The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.
EDUCATION
Bentley University
Bachelor of Science, Management
Suffolk University
Masters in Public Administration, Public Policy, Health Care and Disability
ABOUT KATHERINE TAUBE
Having performed all kinds of jobs and done them all well, my passion is to improve efficiency, while helping people and organizations find common ground, solve problems and deliver measurable results. I am a proud graduate of Bentley University and Suffolk University Sawyer Business School, having completed the Joseph Moakley Fellowship in Policy and the U.S. Maternal and Child Heath Bureau’s Leadership Education in Disabilities (LEND) at the Shriver Center. Free time includes being a reader of news, fiction and non, an avid traveler and a poor, yet enthusiastic beach volleyball player.
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