Katherine S. Santos
Chief Strategy Officer at Legacy Lifecare | Program Director and Faculty of Master\'s Degree & Certificate Programs in Safety, Quality, Informatics & Leadership at Harvard Medical School
- Role
- Chief Strategy Officer at Legacy Lifecare
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Katherine S. Santos
Extensive senior leadership experience and skills in developing and implementing strategic plans for transforming patient care and driving service and operational excellence at two major healthcare systems.* Acknowledged expertise and credentials as an advanced practitioner, trainer, and coach in continuous quality improvement and change management methodologies including Lean, Six Sigma, Plan-Do-Study-Act/Rapid Cycle Testing, Human Centered Design, Innovation/Deep Dive design sessions, and Change Acceleration Process, leading to appointment as Program Director and Faculty for several global master’s degree and certificate programs on healthcare leadership, quality, safety and informatics at Harvard Medical School.* Broad-based skill set in working within complex organizations developed through strong technical and business management education from highly competitive institutions and 20 years of on-the-job experience working at all levels within healthcare performance improvement systems.* Demonstrated strengths in drive, high energy/work capacity, communication skills and ability to foster strong relationships with leaders and staff in all areas of complex and challenging environments.* Recipient of multiple Partners in Excellence Awards for significant contributions in areas of leadership, teamwork, quality improvement, and operational efficiency.
Experience
Chief Strategy Officer
Apr 2023 — Present · Boston, MA, US
Collaborated with the executive leadership team to develop a comprehensive strategy house, aligning Legacy Lifecare’s (LL) mission with clearly defined values, vision, and key performance indicators. Continue to develop and refine an enterprise-wide management system and business intelligence platform to monitor and evaluate clinical, service, operational, and financial performance across all business units. Serve as a strategic partner to the CEO, leading organizational growth initiatives, including due diligence and integration for new affiliates as part of the Mergers & Acquisitions agenda. Provide oversight for Performance Improvement, Data Analytics, Information Technology, and Organizational Development departments.
Education
MIT Sloan School of Management
Master of Business Administration - MBA, Executive MBA
2017 — 2019
Harvard Extension School
Graduate Studies, Management and Biological Sciences
2003 — 2010
Harvard Business School Online
Certificate in Management Essentials
2017 — 2017
Harvard Business School Online
Certificate in Sustainable Business Strategy
2018 — 2018
Harvard Business School Online
Certificate in Negotiation Mastery
2017 — 2017
Harvard University
Bachelor's Degree, Chemistry
1998 — 2002
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