Katherine Larson
Customer Experience | Accounting | Sales Support | Hospitality
- Role
- Credit & Collections Specialist at Mesa Laboratories, Inc.
- Location
- Bozeman, MT, US
- LinkedIn followers
- 500 followers
About Katherine Larson
Hello! My name is Katherine and I\'m notoriously positive, adaptable and am often recognized as a committed teammate who has a strong customer-centric foundation. What you\'ll find on my resume- I have extensive experience in operations and customer success across 4 industries: manufacturing, technology, higher education and hospitalityWhat you won\'t find on my resume- I embrace adaptability, accuracy and attention to detail in every role - I\'ve been recognized for building brand loyalty. Here\'s a testimonial:\"Building loyalty while sharing tough feedback with homeowners is hard, but Katherine does so day in and day out with grace and positivity. Homeowners are constantly grateful for the time she puts into their requests - listening to any concerns they might have and helping them identify a solution that she ensures is thoroughly executed. She balances the (often opposing) concerns of homeowners and travelers with ease, and posts responses that appease both parties involved and inspire loyalty to the brand from customers we haven\'t even interacted with yet.\"- I\'ve worked with sales teams in every role I’ve had. I have a thorough understanding of the sales cycle- I\'m a genuinely curious person. Let\'s discuss something I have no clue about and I\'ll listen and engage!5 Fun Facts About Me- I love to bake! My specialities include white chocolate chip pumpkin cookies and cranberry white chocolate bars- I love writing reviews. I have over 200 reviews among various travel sites and continue to write- Traveling has always been important to me in terms of cultural awareness and personal growth and fueled my career break in 2016. I\'m a huge advocate for solo travel. My favorite destinations involve wildflowers or Christmas markets. Lately I enjoy exploring my new base around Bozeman, Montana- Hot yoga is my favorite form of exercise- I have a deep appreciation for classical music My Top 5 Clifton Strengths: 1. Adaptability 2. Empathy 3. Harmony 4. Intellection 5. ConsistencyI would love to connect! Please contact me at k••••••••@gmail.com to find out how I might consult, contribute and add value to your organization.
Experience
Credit & Collections Specialist
Nov 2023 — Present · Bozeman, MT, US
I perform a variety of routine customer credit communications with external customers and colleagues with a solution focused approach contacting relevant parties to collect payment in a timely manner. Tasks include- Ensure 400+ customer accounts among 4 different subsidiaries (Mesa Labs, Mesa Canada, Gyros Protein Technologies and Gyros US) are contacted on a recurring basis so payment can be made timely and accounts are brought to optimal financial health- Execute credit verifications via a third party credit reporting site on an average of 10 new customers per month and research customer historical insights to determine customer\'s credit worthiness to safeguard payment processes- Populate weekly aging reports in Excel for 4 subsidiaries including v-lookups and manipulation of data- Track collection efforts in Excel, NetSuite and incorporate detailed notes in SharePoint on a daily basis- Utilize daily case management functionality in NetSuite to communicate internally to provide efficient responses to customers- Complete customer supplier set up forms (with Mesa Labs as the vendor) to establish accounts with appropriate terms, billing and email preferences
Education
IHM Business School
Economics, Seminar on the European Union, Leadership, Statistics
2009 — 2009
Johnson & Wales University
Bachelor of Science, International Hotel & Tourism Management
Centro de Lenguas e Intercambio Cultural (CLIC)
Spanish
2010 — 2010
DCT Swiss Hotel Management School
International Hotel & Tourism Management
2011 — 2011
Skills
- Social Media
- Data Entry
- Time Management
- Hospitality Management
- Microsoft Office
- Sales
- Event Management
- Public Speaking
- Leadership
- Spanish
- Social Media Marketing
- Hospitality
- Training
- Customer Satisfaction
- Powerpoint
- Microsoft Excel
- Customer Service
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