Katy Hale

Global Operations Support Manager @TGI Fridays

Dallas, TX, US

Supports franchisees worldwide through operational execution, training, communications, and culture-building initiatives. Acts as a cross-functional partner across marketing, training, HR, and operations—supporting everything from NROs and major operational initiatives to conference planning, including conducting the RFPs. Assists with managing the global training platform and provides hands-on, in-restaurant support, as needed. Leveraging graphic design background and communications skills to develop impactful training, tools, and internal messaging. Driving projects from ideation to execution, streamlining processes such as domestic reservations, and fostering strong culture as President of the Culture Team for the Support Center.

Texas Woman's University

Bachelor of Fine Arts, Graphic Design