Katherine Fuller

About Katherine Fuller

Results-Driven Technical Director & Program Manager Are you seeking a dynamic…

Experience

1. Sr Manager, IT Program Manager

   Charles Schwab

   Mar 2025 — Present · Austin, TX, US

   As a Senior Project Manager at Schwab Technology Services, I lead complex, cross-functional initiatives that drive technology solutions supporting Schwab’s Client Service and Support business. I focus on delivering strategic, large-scale projects that enhance the firm’s Contact Center technology, ensuring alignment with business objectives and client needs.Key Responsibilities & Achievements: • Lead enterprise-wide, cross-functional projects, including systems integration, application development, and infrastructure upgrades. • Manage a portfolio of projects valued over $5M, ensuring effective prioritization and resource allocation. • Drive the transition to a scaled agile model, integrating both traditional project management and agile methodologies. • Collaborate with business and technology leaders to define, prioritize, and deliver technology solutions that meet strategic goals. • Manage complex contact center technology projects, including IVR, chat, and SMS enhancements. • Develop and maintain relationships with key stakeholders and sponsors to align project outcomes with business objectives. • Utilize project management tools such as MS Project, Jira, Confluence, and SharePoint to manage project deliverables, timelines, and budgets. • Lead teams in a fast-paced, matrixed environment, navigating ambiguity and resolving conflicts effectively. • Communicate project status and outcomes to all levels of the organization, including senior executives, with clarity and precision

Education

• Universitat Abat Oliba CEU

  Asistente Administrativo Digital Catnova, Administración y gestión de empresas, general

• Universidad Nacional de Trujillo

  Gestión integral del talento humano, Administración y gestión de empresas, general

• Centre d’Ocupació i Serveis a les Empreses Joan N. García-Nieto

  Gestión contable y gestión administrativa para auditoría

• Instituto superior tecnológico del norte

  Técnico en Computación e informática

• FCI - TIC

  Actividades Administrativas en relación con el cliente

Skills

• Team Leadership
• Operational Efficiency
• Project Management
• Business Strategy
• Market Research
• Marketing
• Sales Management
• Management
• Leadership
• Team Building
• Sales
• Microsoft Office
• Customer Service
• Strategy
• Research
• Analysis
• Public Speaking
• Financial Analysis
• Teamwork
• Banking
• Retail Banking
• Project Planning
• Agile Project Management
• Strategic Planning