Casey Carlton
Strategic Account Manager @Evolve
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WORK HISTORY
Strategic Account Manager @Evolve
Retention goals by achieving account retention of 96.59% and revenue retention of 95.76%,significantly exceeding the average of 92%.• Average annual recurring revenue of $1.18M.• Serve as the lead point of contact for client and service teams to ensure daily production of allteams provide service in a timely manner.• Project management – delegate, forecast, report to client and executives, monitor account healthfor positive and risk assessments, and track key account metrics (e.g. monthly sales results andquarterly forecasts).• Assist leadership with new hires in mentorship programs, update department SOPs, multidepartmental outreach projects
EDUCATION
Oklahoma State University
Bachelor's degree, Hotel, Motel, and Restaurant Management
Oklahoma State University
Bachelor's degree, Hospitality Administration/Management
SKILLS
ABOUT CASEY CARLTON
Motivated and results-oriented Account Manager with extensive experience in sales, account management, and client retention. Proven track record in building and maintaining strong, strategic relationships with clients and stakeholders, driving customer loyalty and business growth. Skilled in project management, cross-collaboration, and delivering exceptional customer service. Highly adaptable, innovative, and proactive, consistently identifying opportunities for improvement and driving organizational success. Excited to leverage my skills and experience to contribute to a dynamic team in a forward-thinking organization.
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