Katherine Mahon

WORK HISTORY

EDUCATION

ABOUT KATHERINE MAHON

My name is Katherine Mahon, and I specialize in managing complex projects, improving business processes, and supporting technology solutions that help organizations work smarter and more efficiently.With 20+ years of experience in business systems, program management, and instructional design, I’ve led high-impact technology implementations and enterprise training programs across the utility, software, and consulting industries. My work with organizations such as PG & E, Documentum, and Oracle has consistently improved operational efficiency, supported successful technology adoption, and enabled large, diverse teams to execute with clarity.I’m known for bringing precision, organization, and a calm, structured approach to cross-functional initiatives. I translate complicated systems into intuitive processes and user support assets, partnering closely with SMEs, software vendors, and business leaders to ensure employees have the tools—and the confidence—they need to succeed.At the heart of my work is a genuine love of helping people understand something new and perform at their best. Whether the goal is productivity, safety, or mastering new technology, I design programs that help organizations achieve measurable results.Specialties include:Electronic Performance Support • Project & Program Management • Technology Implementation Support • SAP Enable Now • uPerform • Author-it • Articulate Storyline & Rise • Captivate • Questionmark • SnagIt • Audacity • Acrobat • LMS Administration • ERP • Relational Databases • DocumentumI’m here to connect, learn from others, and build meaningful professional relationships. Let’s connect!