Katherine Smith

Customer Service Manager @Morrison Water Services

Customer Manager – Key Responsibilities As a Customer Manager at Morrison Water Services, my role focuses on delivering exceptional customer and stakeholder engagement across water utilities projects. My key responsibilities include: Leading Customer & Stakeholder Engagement – Overseeing communication strategies to ensure timely updates and resolutions for customers and stakeholders. Managing & Training the Customer Liaison Team – Supporting and developing a high-performing team to meet KPIs, SLAs, and compliance standards (C-MeX, D-MeX). Handling Escalations & Dispute Resolution – Managing complex customer complaints, mitigating risks, and fostering strong client relationships. Ensuring Compliance & Industry Standards – Liaising with contractors, consultants, and regulators to ensure adherence to legal, contractual, and service delivery requirements. Driving Continuous Improvement – Analyzing trends, implementing best practices, and refining engagement strategies to enhance customer satisfaction. Enhancing Business Reputation – Showcasing achievements, success stories, and service improvements to strengthen Morrison Water Services’ reputation in the sector.With a strong background in customer service leadership and stakeholder management, I am passionate about improving customer experience and delivering service excellence in the utilities sector.#CustomerExperience #StakeholderEngagement #Utilities #Leadership #CustomerSatisfaction #WaterIndustry #MorrisonWaterServices